Huffington Post conducted a survey with 1,019 adults regarding their top frustrations they had with their doctor. The number one complaint from their Survey was lack of empathy.
Overall, the one thing patients want the most from their doctors is empathy. Eighty-two percent of survey respondents said that doctor empathy was important, and many were even willing to overlook common grievances — like rescheduling shortly before an appointment, waiting to get an appointment or waiting a long time to actually see the doctor once at the appointment — if the doctor is empathetic.
Here are a few of the top complaint statistics that came from their survey:
- 85% said their doctor does at least one thing that bugs them
- 50% said it was aggravating when waiting a long time to be seen
- 12% revealed that it bothered them greatly when their doctor reveals information to other people regarding their medical history.
- 11% feel aggravated the most when they are rushed by their doctor
- 4% is annoyed because they have the sense that their doctor does not remember them
- 6% are not happy with limited office hours
The good news that came from the same survey:
- 50% believe it is possible to improve their doctor/patient relationship if their appointment was not rushed
- 13% believe if they had the ability to contact their doctor direct it would improve their doctor relationship
- 36% said they trust everything a doctor tells them
- 36% always do what their doctor advises them to do
- 49% ask questions regarding their doctor’s opinion
- Majority said they do not lie to their doctor and if they ever did, it was mainly to avoid being judged
- Majority said their last doctor visit was positive.